Please read the information below which will outline our safety procedures going forward, and information about all of our services.

Safety Protocols:

  • There will be a limit of 2 people in the lobby at one time to respect social distancing requirements. If the lobby is already at capacity when you arrive, please wait outside until someone before you leaves. When you are in the lobby, please be vigilant of others waiting to come in. While we certainly enjoy the time we are able to spend catching up during drop off or pick up, we may need to cut back on “lobby talks” if others are waiting to come in.

  • Face masks/covers are required by law so please be respectful and wear one when you come into the lobby. If you do not have one, then we will be happy to come outside to assist you.

  • If you are not comfortable coming into the building then we will continue to provide curb-side service. Please let us know and we will plan accordingly.

  • We will continue our diligent cleaning procedures throughout our building to maintain the highest level of sanitation and safety for all of us.

  • **If any member of your household is pending a COVID test result, starts showing symptoms, or has a known positive test result then please notify us immediately so that we can place your services on hold. This is critical to help maintain the health and safety of our team.**

Daycare Services:

  • Please notify us of your intention for daycare going forward. While we anticipate that we will be near capacity upon re-opening, we understand some people have been impacted by loss of employment and that daycare may not be an option at this time. It is critical that we know in advance so we can maintain our daily daycare numbers which will enable us to plan for staffing coverage and help us with our financial recovery plan. Please note that we still have a waitlist for our daycare, so we may not be able to accommodate requests for permanent additional days.

Grooming Services:

  • Grooming is now available!

  • We will continue to have the weekly request board available in our lobby grooming requests. We are traditionally booked 1-2 weeks out for baths and 2-3 weeks for full grooms, but this time frame may be extended as we catch up with all of the missed appointments over the past two months.

  • We always welcome new grooming clients! You do not need to be a daycare member to utilize our fantastic groomer and bathers. While our wait times may be a bit longer as we catch up on appointments, we welcome you to call!

Training Services:Unfortunately, due to the "up close and personal" nature of lessons and space limitations within our facility, our training program will be the last service to fully resume.

  • Justin will begin holding private lesson appointments starting the first week in June. He will reach out to those who had to postpone their appointments to get those re-scheduled, and he is accepting new appointments! Please note, facial masks will be required during the appointment. We will not be offiering in-home appointments until further notice.

  • We are working out the details about how to follow the required safety guidelines within our group class format. We will update the website, and notify enrolled participants, once our plan is finalized.

  • We do not know when we will be able to resume our group walks at the parkway, as this also does not meet the social distancing nor the maximum group size limitations. We will keep you posted when this changes.

Speaking on behalf of our entire team, we are very excited to see all of you and your pups again! 

Thank you,

Justin and Carrie





by appointment



8075 Oswego Road

Liverpool, NY 13090
T / 315-715-4075
F / 315-715-4754



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